Shipping Policy

At True Organic Seeds, operated by FARMER MART LTD, we are committed to delivering quality seeds safely and efficiently to customers across the United Kingdom, United States, Germany, France, Italy, Spain, and Australia. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Destinations

We currently ship to customers in the following countries:

  • United Kingdom
  • United States
  • Germany
  • France
  • Italy
  • Spain
  • Australia

If your country is not available during checkout, we are currently unable to process deliveries to your location.

2. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During peak seasons, promotional events, or holidays, processing times may be slightly longer.
  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

3. Shipping & Delivery Time

Estimated delivery times begin once your order has been dispatched.

  • Estimated Processing / Handling Time: 1–3 business days
  • Estimated Carrier Transit Time: 7–13 business days after shipment
  • Estimated Total Delivery Time: 8–16 business days after the order is placed

Delivery estimates are provided for guidance only and may vary due to customs processing, courier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges are calculated during checkout based on your delivery destination and order details.

Any applicable shipping fees will be displayed before you complete your purchase.

From time to time, we may offer free shipping promotions. Any applicable promotional offers will be clearly displayed on our website.

5. Order Tracking

Where tracking is available, you will receive a tracking number by email once your order has been shipped.

Please allow up to 48 hours for tracking information to become active after dispatch.

6. Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, taxes, biosecurity charges, or other government fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Customers are encouraged to review their country's import requirements before placing an order.

7. Agricultural Import Regulations

Seeds may be subject to agricultural, quarantine, or biosecurity restrictions in certain countries or regions.

It is the customer's responsibility to ensure that the products ordered comply with the import regulations of their destination country before completing a purchase.

True Organic Seeds cannot be held responsible for delays, confiscation, destruction of goods, refused entry, or additional charges resulting from customs, quarantine, or agricultural inspections.

8. Delivery Delays

Although we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Customs clearance procedures
  • Adverse weather conditions
  • Courier network disruptions
  • Public holidays
  • High shipping volumes
  • Other unforeseen events

We appreciate your patience should any delays occur.

9. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at support@trueorganicseeds.com.

While we will do our best to assist, we cannot guarantee changes once an order has entered processing or has been dispatched.

Additional shipping charges may apply if an order must be resent due to incorrect or incomplete shipping information.

10. Lost or Damaged Shipments

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Please include:

  • Your order number
  • Photographs of any damaged items, where applicable
  • A brief description of the issue

We will work with the shipping carrier to investigate the matter and provide an appropriate resolution where applicable.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

True Organic Seeds
FARMER MART LTD
2 Frederick Street
Kings Cross
London, United Kingdom
WC1X 0ND

Email: support@trueorganicseeds.com