Terms and Conditions

Welcome to True Organic Seeds, operated by FARMER MART LTD. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our website.

These Terms & Conditions apply to customers in the United Kingdom, the United States, Germany, France, Italy, Spain, and Australia.

1. Company Information

True Organic Seeds is operated by:

FARMER MART LTD
2 Frederick Street
Kings Cross
London, United Kingdom
WC1X 0ND

Email: support@trueorganicseeds.com

2. Eligibility

By using our website, you confirm that you are at least 18 years of age, or that you are using the website under the supervision of a parent or legal guardian.

You also agree that all information you provide is accurate, complete, and up to date.

3. Products

We offer a wide range of flower, vegetable, herb, fruit, and specialty seeds.

While we strive to ensure that product descriptions, photographs, specifications, and growing information are accurate, they are provided for general guidance only and may vary depending on growing conditions, climate, soil quality, cultivation practices, and other environmental factors.

Product images are for illustrative purposes only and may not exactly represent the final plant, flower, fruit, or vegetable.

4. Seed Performance Disclaimer

Seed germination and plant performance depend on numerous factors beyond our control, including storage conditions, climate, weather, soil quality, watering practices, cultivation methods, environmental conditions, and general plant care.

For this reason, True Organic Seeds does not guarantee specific germination rates, plant growth, flowering performance, crop yields, or harvesting results unless expressly stated for a particular product or required by applicable law.

5. Pricing

All prices displayed on our website are shown in the applicable currency for your selected market.

Prices may be updated at any time without prior notice. However, changes will not affect orders that have already been accepted and confirmed.

Applicable taxes, shipping charges, customs duties, import taxes, or other fees, where applicable, will be displayed during checkout or remain the responsibility of the customer in accordance with local regulations.

6. Orders

Submitting an order does not constitute acceptance of that order.

We reserve the right to:

  • Accept or decline any order.
  • Cancel orders suspected of fraud or unauthorised activity.
  • Limit purchase quantities.
  • Refuse service where required by applicable law.

If an order cannot be fulfilled after payment has been received, any applicable refund will be issued using the original payment method.

7. Payment

We accept secure payment methods displayed during checkout.

Payment must be successfully authorised before an order can be processed and dispatched.

We do not store your complete payment card information. Payment details are processed securely by our authorised payment service providers.

8. Shipping and Delivery

Shipping times, delivery estimates, and related information are provided in our Shipping Policy.

Delivery estimates are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by customs authorities, courier services, severe weather, public holidays, or other events beyond our reasonable control.

9. Returns, Refunds and Cancellations

Our Returns & Refund Policy and any applicable cancellation provisions explain the conditions under which products may be returned, refunded, exchanged, or cancelled.

Please review these policies before placing your order.

10. Import Regulations

Customers are responsible for ensuring that the seeds ordered from True Organic Seeds may legally be imported into their country or region.

Certain countries may require import permits, phytosanitary certificates, inspections, or may prohibit the import of particular seed varieties.

We are not responsible for shipments delayed, rejected, confiscated, destroyed, or returned due to customs, quarantine, biosecurity, or agricultural import regulations.

11. Intellectual Property

All content available on this website, including text, graphics, logos, images, product descriptions, website design, trademarks, and other materials, is owned by or licensed to FARMER MART LTD and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, or otherwise used without prior written permission.

12. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Interfere with the operation, security, or functionality of the website.
  • Upload malicious software, viruses, or harmful code.
  • Attempt unauthorised access to our systems or data.
  • Misuse our content or intellectual property.

13. Website Availability

We make reasonable efforts to ensure that our website remains available and functions correctly.

However, we do not guarantee uninterrupted or error-free access and may suspend, modify, or discontinue parts of the website for maintenance, updates, security, or operational reasons.

14. Limitation of Liability

To the maximum extent permitted by applicable law, FARMER MART LTD shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Nothing in these Terms & Conditions limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

15. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, strikes, transport disruptions, government actions, customs delays, or failures of third-party carriers.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

17. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Any changes become effective immediately upon publication on our website unless otherwise stated.

Your continued use of the website after any updates constitutes acceptance of the revised Terms & Conditions.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms & Conditions shall be subject to the jurisdiction of the courts of England and Wales, unless mandatory consumer protection laws in your country or region of residence provide otherwise.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

True Organic Seeds
FARMER MART LTD
2 Frederick Street
Kings Cross
London, United Kingdom
WC1X 0ND

Email: support@trueorganicseeds.com