Terms and Conditions

Last Updated: September 2026

Welcome to True Organic Seeds, operated by FARMER MART LTD. These Terms & Conditions govern your use of our website and the purchase of products from us.

By using our website or placing an order, you agree to these Terms & Conditions. These Terms do not affect any statutory rights you may have as a consumer under applicable UK law.

1. Company Information

True Organic Seeds is operated by:

FARMER MART LTD
Frederick Street
Kings Cross
London, WC1X 0ND
United Kingdom

Email: support@trueorganicseeds.com
Phone: +44 333 057 1287

2. Using Our Website

You agree to use our website lawfully and to provide accurate, complete, and current information when placing an order or creating an account.

If you are under 18, you should use the website and make purchases with the involvement of a parent or legal guardian.

3. Products

We offer a range of flower, vegetable, herb, fruit, and specialty seeds.

We make reasonable efforts to ensure that product names, descriptions, photographs, quantities, and other product information displayed on our website are accurate.

Product photographs are provided for illustration and may not exactly represent the appearance, colour, size, growth, flowering, fruiting, or other characteristics of plants grown from the seeds.

Availability of products may change from time to time.

Nothing in this section affects your statutory rights to receive goods that are as described, of satisfactory quality, and fit for their intended purpose, where those rights apply.

4. Seed Germination and Growing Results

Successful germination and plant growth can be affected by factors outside our reasonable control, including:

  • Storage conditions

  • Soil type and quality

  • Temperature

  • Moisture and watering

  • Light conditions

  • Weather and climate

  • Planting depth and timing

  • Growing methods

  • Pest or disease pressure

  • General plant care

For this reason, growing information and expected results provided on our website are general guidance and do not constitute a guarantee of a particular germination percentage, plant size, flowering result, crop yield, or harvest unless we expressly state otherwise.

This provision does not limit your statutory rights where seeds are faulty, misdescribed, or otherwise fail to meet requirements imposed by applicable consumer law.

5. Prices

Prices displayed on our website are shown in Pounds Sterling (GBP/£) unless otherwise stated.

Prices include applicable taxes where required. Any applicable delivery charges will be shown during checkout before you complete your purchase.

We may update product prices from time to time. Price changes will not affect orders that have already been accepted by us.

If an obvious pricing or listing error occurs, we may contact you before accepting or fulfilling the affected order.

6. Placing an Order

When you place an order, you are making an offer to purchase the products in your order.

After placing an order, you may receive an order acknowledgement confirming that we have received it. This acknowledgement does not necessarily mean that your order has been accepted.

Unless otherwise stated during checkout, an order is accepted when we confirm that the products have been dispatched.

We may decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable

  • Payment cannot be authorised

  • Incorrect pricing or product information has been displayed

  • We reasonably suspect fraud or unauthorised activity

  • We are unable to deliver to the address provided

  • Fulfilment of the order would breach applicable law

If payment has already been taken for an order that we cannot fulfil, we will arrange an appropriate refund.

7. Payment

We accept the payment methods displayed at checkout.

Payment must be successfully authorised before an order can be processed.

Payment transactions may be handled by third-party payment providers. We do not normally receive or store your complete payment card details.

8. Shipping and Delivery

We provide delivery services across the United Kingdom.

Processing times, estimated delivery times, shipping charges, tracking information, and other delivery details are explained in our Shipping Policy.

Delivery dates and times are estimates unless we have expressly agreed otherwise.

If a delivery problem occurs, please contact us at support@trueorganicseeds.com so that we can assist.

Nothing in these Terms limits any rights you may have under applicable consumer law regarding delivery.

9. Returns, Refunds and Cancellations

Information about returning products, cancelling orders, and requesting refunds is provided in our Returns & Refund Policy.

Customers purchasing online may have statutory cancellation and return rights under applicable UK consumer law.

Our store policies do not limit your legal rights in relation to faulty, damaged, misdescribed, or otherwise non-conforming goods.

10. Incorrect or Damaged Products

If you receive an incorrect or damaged product, please contact us and provide your order details along with photographs where reasonably appropriate.

We will review the issue and provide a remedy where required under our policies or applicable law.

Your statutory consumer rights remain unaffected.

11. Intellectual Property

Unless otherwise stated, the content available on our website, including:

  • Text

  • Graphics

  • Logos

  • Product descriptions

  • Images

  • Website design

  • Branding

  • Other original materials

is owned by, licensed to, or used with permission by FARMER MART LTD.

You may use our website for personal, non-commercial purposes.

You must not copy, reproduce, distribute, modify, publish, or commercially exploit protected website content without our permission or another lawful basis for doing so.

12. Acceptable Use

You must not:

  • Use our website for unlawful or fraudulent purposes

  • Attempt unauthorised access to our systems or accounts

  • Introduce viruses, malware, or other harmful technology

  • Interfere with the security or operation of our website

  • Misuse our intellectual property

  • Use automated systems in a way that disrupts or damages our website or services

We may take reasonable measures to protect our website, customers, and systems from misuse.

13. Website Availability

We aim to keep our website available and functioning properly.

However, access may occasionally be interrupted for maintenance, security updates, technical issues, or circumstances outside our reasonable control.

We may modify, suspend, or update website features where reasonably necessary.

14. Our Responsibility to You

We do not exclude or restrict liability where doing so would be unlawful.

Nothing in these Terms excludes or limits our responsibility for:

  • Death or personal injury caused by our negligence

  • Fraud or fraudulent misrepresentation

  • Faulty or misdescribed goods where liability cannot legally be excluded

  • Your statutory consumer rights

  • Any other liability that cannot lawfully be excluded or restricted

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses caused solely by circumstances outside our reasonable control where we have complied with our legal obligations.

Products sold through our website are primarily intended for personal and domestic use. Different rules may apply where products are purchased principally for business purposes.

15. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control where permitted by law.

These may include:

  • Severe weather

  • Natural disasters

  • Transport disruptions

  • Postal or courier network disruptions

  • Strikes

  • Major technical failures

  • Government actions

  • Public emergencies

  • Other comparable events outside our reasonable control

Where such an event affects an order, we will take reasonable steps to minimise disruption and communicate with affected customers where appropriate.

16. Privacy and Cookies

Our Privacy Policy explains how we collect, use, store, and protect personal data.

Our Cookie Policy provides information about cookies and similar technologies used on our website.

Please review these policies for further information.

17. Changes to These Terms

We may update these Terms & Conditions where reasonably necessary, including to reflect changes in:

  • Applicable law

  • Our website or services

  • Payment or delivery arrangements

  • Business operations

  • Security requirements

The latest version will be published on our website together with its revision date.

Changes to these Terms will not normally alter the terms applicable to an order that we have already accepted, unless a change is required by law or agreed with you.

18. Governing Law and Disputes

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections applicable where you live.

UK consumers may bring proceedings relating to a consumer contract in the courts available to them under applicable UK jurisdiction rules.

We encourage customers to contact us first if a problem arises so that we have an opportunity to resolve the matter.

19. Contact Us

If you have questions about these Terms & Conditions, please contact:

True Organic Seeds
Operated by FARMER MART LTD

Frederick Street
Kings Cross
London, WC1X 0ND
United Kingdom

Email: support@trueorganicseeds.com
Phone: +44 333 057 1287