Shipping policy

Last Updated: September 2026

At True Organic Seeds, operated by FARMER MART LTD, we are committed to delivering orders safely and efficiently to customers across the United Kingdom. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Destinations

We currently provide delivery services across the United Kingdom.

Available delivery options and applicable shipping charges will be displayed during checkout.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday to Friday, excluding UK public holidays.

  • Processing may take slightly longer during peak periods, promotions, or public holidays.

  • Once your order has been dispatched, you will receive a shipping confirmation email and tracking information where available.

3. Delivery Time

Estimated delivery times begin after your order has been dispatched.

  • Processing / Handling Time: 1–3 business days

  • Estimated Carrier Transit Time: 7–13 business days

  • Estimated Total Delivery Time: 8–16 business days from the date the order is placed

Delivery times are estimates and may occasionally be affected by courier delays, adverse weather, public holidays, high delivery volumes, or other circumstances outside our reasonable control.

4. Shipping Charges

Shipping charges, where applicable, are calculated and displayed at checkout before payment is completed.

From time to time, we may offer free shipping or other delivery promotions. Any applicable offer and its conditions will be clearly displayed on our website.

5. Order Tracking

Where tracking is available, a tracking number will be sent to the email address provided with your order after dispatch.

Please allow up to 48 hours for tracking information to become active.

6. Delivery Delays

While we aim to deliver orders within the estimated timeframe, occasional delays may occur due to:

  • Courier network disruptions

  • Adverse weather conditions

  • UK public holidays

  • High seasonal shipping volumes

  • Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact our customer support team for assistance.

7. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete delivery address during checkout.

If you notice an error in your delivery details, please contact us as soon as possible at support@trueorganicseeds.com.

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

Additional delivery charges may apply if an order needs to be resent because an incorrect or incomplete address was provided.

8. Lost or Damaged Shipments

If your order arrives damaged or has not arrived within the expected delivery timeframe, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Photographs of damaged products or packaging, where applicable

We will review the issue and, where necessary, contact the delivery carrier to determine an appropriate resolution.

9. Contact Us

For questions regarding shipping or delivery, please contact:

True Organic Seeds
Operated by FARMER MART LTD
Frederick Street
Kings Cross
London, WC1X 0ND
United Kingdom

Phone: +44 333 057 1287
Email: support@trueorganicseeds.com